Privacy Policy

Who we are

Cendovra is a trade name of NHW Brands LLC, a Wisconsin limited liability company. In this policy, “Cendovra,” “we,” “us,” and “our” refer to NHW Brands LLC when operating the Cendovra brand.

Information we collect

We may collect information you provide, including your name, email address, billing address, support messages, and purchase information. Our website and service providers may also collect basic technical information such as your IP address, browser type, device information, pages visited, referring page, and approximate location.

Payment details are submitted directly to Stripe. Stripe processes your payment information under its own privacy practices. We may receive limited transaction details, such as payment status, amount, payment method type, billing contact information, and a receipt or transaction identifier, but we do not receive or store your complete payment-card number.

How we use information

• Complete purchases and deliver digital products.
• Provide customer support and respond to requests.
• Send transactional messages about orders, access, refunds, or policy changes.
• Maintain security, prevent fraud, and troubleshoot the website.
• Understand and improve our products, website, and customer experience.
• Comply with legal, tax, accounting, and regulatory obligations.

How we share information

We may disclose information to service providers that help us operate, including payment processing, website hosting, email, analytics, file delivery, accounting, and fraud prevention. Those providers process information according to their own privacy notices and our applicable arrangements with them. We may also disclose information when required by law, to protect rights, security, or safety, or as part of a merger, financing, sale, or transfer of all or part of the business.

We do not sell personal information for money. We do not currently share personal information for cross-context behavioral advertising.

Cookies and analytics

Our website and service providers may use cookies or similar technologies that are necessary for security, checkout, preferences, and site operation. With your permission, we also use Google Analytics to understand website traffic, including pages visited, general device and browser information, referring pages, approximate location, and interactions with the site.

Google Analytics is not loaded until you select “Allow analytics.” We do not use advertising cookies on this site. You may decline analytics or change your choice at any time by selecting “Privacy choices” on the website.

Retention and security

We retain information only as long as reasonably needed for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute-resolution needs. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

You may ask to access, correct, or delete personal information we hold about you, or object to certain uses, by emailing hello@cendovra.com. Rights vary by location, and we will honor requests as required by applicable law. We may need to verify your identity before completing a request, and certain records may be retained when required for legal, tax, fraud-prevention, or transaction-record purposes.

We currently send purchase, delivery, support, and other transactional messages. If we introduce promotional email, each message will include the legally required way to unsubscribe.

Children’s privacy

Cendovra is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.

Changes and contact

We may update this policy as our services or legal obligations change. We will post the revised policy here with a new effective date. Questions or privacy requests may be sent to hello@cendovra.com.