Refund Policy

Digital sales are generally final

Because digital products can be accessed or downloaded immediately, purchases are generally final once the download or other access has been made available. This policy is presented on the product page before purchase. Please review the product description and compatibility information before purchasing.

When we will help

We will review a refund or replacement request when:

• You were charged more than once for the same purchase.
• The file is materially defective, corrupted, or cannot be used as described, and we cannot resolve the problem or provide a working replacement.
• You did not receive access and we cannot successfully deliver the product.
• A refund is required by applicable law.

Requests that are generally not eligible

We generally do not refund a purchase because you changed your mind, no longer need the product, did not review the description, lack compatible software disclosed on the product page, or expected features or results that were not promised.

How to request help

Email hello@cendovra.com promptly and, when practical, within 14 days of purchase. Include the purchaser’s email address, order or receipt number, product name, and a short description of the issue. Do not send passwords or payment-card numbers.

We may first offer troubleshooting, restored access, or a replacement file. Approved refunds are returned to the original payment method; we do not substitute store credit unless you agree. Your bank or card issuer controls how quickly the credit appears.

Consumer rights

This policy does not limit rights or remedies that cannot legally be waived. Where applicable law requires a different result, we will follow that law.