Cendovra policies
Customer Support
Help with orders, downloads, product access, and general questions.
Effective September 27, 2026Email us
We aim to reply within two business days.
For faster assistance
Include the purchaser’s email address, order or receipt number, product name, and a clear description of the issue. Screenshots are helpful for technical problems, but please remove sensitive information. Never email a password or complete payment-card number.
Download or access problems
Check your spam or promotions folder for the order message and confirm that you are using the email address entered at checkout. If the delivery link is missing, expired, or not working, contact us and we will verify the order and help restore access.
Billing and refunds
For duplicate charges, technical defects, or other refund questions, review our Refund Policy and email us with the order details. Payments are processed securely by Stripe; we cannot view your full card number.